tawlat

Switching · From paper, WhatsApp, and memory

Move from paper to tawlat, and stop carrying the whole operation in your head.

Many restaurants run on a paper notebook, a stack of hand-written receipts, a WhatsApp thread with the regulars, and an owner who remembers everything. It works, until your team grows, your memory fills up, or a customer asks for last week's order and there's no answer. tawlat brings structure in, without taking away the simplicity you actually like. You don't need to be technical, you don't need clean data to start, and you won't be left to figure it out alone.

  • Live within 2 to 7 days
  • Free hands-on migration
  • Start with what you have today
Paper · WhatsApp · memory
tawlattawlat
The biggest jump, hands-on, included.

Why teams move from paper to tawlat

Six reasons we hear most often. Paper works — that's exactly why you're here, still running. What it doesn't do is scale with your team, your memory, or the day a regular asks for something you can't find.

  • Start with what you already have

    A photo of your printed menu, a few top customer phone numbers, your supplier list, a rough price sheet. That's enough to begin. No "first clean up your data" prerequisite, no spreadsheet you have to build before we can help.

  • The biggest jump, the biggest payoff

    When everything currently lives in your head, the smallest piece of structure is a big win. After one shift on tawlat, you already have searchable orders, automatic Z-report at close, and a customer profile that builds itself with every visit.

  • You don't need to be technical

    Adding a menu item, taking an order, printing a receipt — designed to feel like a friendly app on a tablet, not like enterprise software. If your staff can use WhatsApp, they can run tawlat.

  • No more "where's the receipt?"

    Every order is logged, every payment is reconciled at close, every regular has a profile that builds itself. The next time someone asks for last week's order, the answer is two taps away.

  • WhatsApp orders, structured

    Your customers keep ordering in the channel they're used to. With tawlat, those orders land on the same kitchen queue as the dine-in tabs, with payment and delivery tracked properly, and a record after the shift ends.

  • We come to you

    Local team. Where possible we visit the restaurant in person, set up the workstations, train your staff on real shifts, and stay close in the first week. You're not handed a login and left alone.

Paper vs. tawlat, side by side

Ten things that change after you go live. None of them require you to be technical, and none of them take away what already works on paper.

  • Order tracking
    Paper · WhatsApp · memory

    In your head, or on a slip that gets lost

    tawlat

    Live on every screen, searchable, exportable

  • Receipts
    Paper · WhatsApp · memory

    Hand-written, often lost

    tawlat

    Printed and logged automatically

  • Customer records
    Paper · WhatsApp · memory

    The names you remember

    tawlat

    Phone-keyed profiles that build themselves with every visit

  • Inventory
    Paper · WhatsApp · memory

    Manual count, surprise outages common

    tawlat

    Recipe-tied, deducted with each order (Inventory addon)

  • Reports
    Paper · WhatsApp · memory

    End-of-month guess

    tawlat

    Daily Z, weekly digest, and monthly summary, by email

  • Online orders
    Paper · WhatsApp · memory

    Manual WhatsApp / phone — one staff member juggling threads

    tawlat

    QR menu + direct checkout, in your colors, with no commission

  • Delivery
    Paper · WhatsApp · memory

    Calling drivers, guessing zones, settling at end of shift

    tawlat

    Zone-based dispatch with a driver portal and a prep report

  • Backups
    Paper · WhatsApp · memory

    The notebook, the phone chat, your memory

    tawlat

    Encrypted automated backups, restored in one tap (Backups addon)

  • Tax compliance
    Paper · WhatsApp · memory

    Manual, often reconstructed after the fact

    tawlat

    Local JO / GCC invoicing built in, generated as you go

  • Multi-device
    Paper · WhatsApp · memory

    Owner's phone + paper

    tawlat

    Cloud + tablet + phone + laptop, real-time everywhere

What we need from you to start

The shortest list of any switching path. There's no data export to wrestle with — just a few things we capture together in one workshop.

  • Your menu

    A photo of your printed menu, or whatever you can show us in the workshop. Items, prices, modifiers. We do the structured entry; you tell us what you sell.

  • A few top customers

    The names and phone numbers of your most-known regulars. Five to twenty is plenty to start. The rest of your customer book builds itself with every shift on tawlat.

  • Your suppliers

    Names and contact details for the suppliers you actually use, with the ingredients you buy from each. Open balances if you have them, otherwise we start clean.

  • Tax & service charge rules

    Your VAT rate, your service charge if you take one, and how you currently round and price. We set these once and they apply everywhere.

  • Your prices

    The pricing decisions you've already made — combos, family deals, weekday discounts, anything you do today by habit. We turn them into rules in tawlat.

  • Your staff and roles

    Names, roles, and what each person should and shouldn't be allowed to do (refunds, discounts, voids). Manager-only stays manager-only on day one.

How the move from paper actually works

Three short phases. The biggest difference from a software-to-software move: there's no data to extract. Everything starts from a friendly workshop with you.

  1. 01

    Workshop (Day 1)

    Together, we capture your menu, top customers, suppliers, and prices. You don't need anything prepared. A photo of the menu, your phone with the regulars' WhatsApp threads, and an hour or two of your time is enough. We map everything into tawlat in front of you, so you can see how each thing maps to a real workflow.

  2. 02

    Setup (Days 2 to 3)

    Workstations are configured, hardware tested, staff trained on real shifts (not slide decks). We run mock orders together so the team feels what a real Friday night will look like before it lands.

  3. 03

    Go live (the next shift)

    Your team starts taking real orders on tawlat. We stay close in the first week, on phone and WhatsApp, ready for any small thing. Paper stays in your hand as a safety net for as long as you want it.

Frequently asked from owners on paper

If something's not here, the easiest path is a 5-minute call. We've moved a lot of restaurants from paper, and there's no question we haven't heard.

  • Will my team find it complicated?

    If your staff can use WhatsApp, they can run tawlat. The workstation UI is designed for thumb-speed on a tablet — most teams are confident after one or two shifts. We train your staff on real orders, not slide decks, and we stay reachable for the first week to handle the small things.

  • I don't have any digital data — what do you actually need?

    Less than you think. A photo of your printed menu, the names and phones of your most-known regulars (5 to 20 is enough), the suppliers you actually use, your tax and service charge rules, and the prices you already use today. We build the rest with you in the workshop. No data export to wrestle with — there's nothing to export.

  • What about my WhatsApp orders?

    Your customers can keep ordering on WhatsApp if that's what they're used to. The difference is that those orders now land on the same kitchen queue as the dine-in tabs — printed in the kitchen, tracked through delivery, paid and reconciled like any other order. The chat thread becomes the conversation, not the operating system.

  • I'm not tech-savvy — is this for me?

    Yes. Most of our owners weren't tech-savvy when they started, and most never wanted to be. The product is designed to feel like a friendly app, not like enterprise software. If you got this far reading this page, you're more than capable of running tawlat.

  • What hardware do I need?

    Less than you'd expect. A tablet for the cashier or the waiter, a basic receipt printer for the kitchen and the till, a cash drawer, and your phone for admin tasks. That's enough to start. We help you pick what to buy and how to configure it, and a lot of off-the-shelf hardware works directly with tawlat.

  • Can I go back to paper if it doesn't work?

    Of course. tawlat bills monthly with cancel-anytime, no contract, no early-termination fee. Paper stays in your hand as a safety net for as long as you want it during the first week. In practice, owners don't go back — but the option is yours, end to end.

  • How much does it cost?

    We bill monthly or yearly (yearly with a discount), with addon-based pricing — you pay for the addons you actually turn on, not for headcount. The exact monthly figure for your operation is something we'll walk through on the switching call, so you know the number before you commit.

Book a switching call from paper.

Tell us how you run today, even if it's a notebook, a phone, and your memory. We'll walk through what we need from you to start, the timeline, the workshop, and what your operation looks like one week after going live.

Book a switching callSee pricing